Overview
Due to nature and volatility of cryptocurrencies our refund and returns policy lasts 2 days (48 hours) after receiving the package. If 2 days (48 hours) have passed since you received an item from the shop, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (unopened and unused).
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and credit will automatically be applied to your crypto wallet or original method of payment, within a certain number of days.
Sale items
Only regular priced items may be refunded. Items on Sale cannot be refunded.
Exchanges
We only replace items if they are defective or if you have received the wrong package. If you need to exchange it for the same item, send us an email at support@cali-weed.org and we will do our best to resolve your issue.
Shipping returns
To return your product, you should mail your product to the address we provided in the email inquiry.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@cali-weed.org for questions related to refunds and returns.